Delivery & Returns
Delivery & Returns:
All our products are made by hand prior to ordering from Polish Forest Wood.
Pendle Windmills deliverers to the UK mainland only. Some items will be delivered from Poland from our production facility, custom charges may apply with the customs authorities. Our delivery charge is £13.00, due to the weight and size of the box, we deliver to the UK mainland with tracked delivery using DHL, Parcel Force & DPD
Our estimated delivery time is between 10-14 days, some delivers will be longer due to bank holidays, postal strikes. Delivery lead time, for larger windmills we may have to send separate parts of the windmill order due to size of packaging, delivery will be longer 10-20 days.
All our products will have to be self-assembled using the parts received, our products are easy to assemble, using slot and screw design, if you require any further information on how to assemble, please contact us using our contact page.
For delivery updates & tracking information please contact us.
We will be happy to send you tracking information provided
We help our customers 100% if any issues of missing parts or returns, we are here to help within the process and delivery of your order.
Returns: 14 days of date of sale.
If you have any problems with our products, this includes any damages in transit please contact us providing photo evidence of damages from transit.
Any damages upon delivery please do not sign for delivery of damaged goods from the delivery company.
Please make sure to sign for any damaged goods and contact us with photo evidence for acceptance of damaged goods within the 14 days of sale date. We cannot accept returns for non-signed damaged goods.
We cannot accept returns after 14 days of sale for any damages, unsigned delivery of goods or damaged goods.
If you are not happy with the product within 14 days, please return goods to Pendle Windmills, contact us for returns. Return goods will have to be fully packed and not damaged, any damages to goods we will not accept the full refund. we will offer a full refund within 14 days of sale date for undamaged goods returned to us.
For further information please contact us